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Frequently Asked Questions

SHIPPING

How long does it take before my order is shipped?

Your products will usually ship within 1 business day of your initial order.  Orders are shipped using USPS Priority 2-Day Mail. Therefore, you should expect your package to arrive within 3-5 business days. Orders placed after Friday at 1 PM will be picked and packed the following Monday. 

How long does it take before my Apparel order is shipped?

All apparel will be shipped within 1 business day of your initial order. 

Orders are shipped using USPS Priority 2-Day Mail. Therefore, you should expect your package to arrive within 3-5 business days. Orders placed after Friday at 1 PM will be picked and packed the following Monday. 

INTERNATIONAL SHIPPING

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The duties, taxes, and associated fees, if applicable, are not included in the estimated shipping costs.

The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Swolverine has no control over these charges, nor can Swolverine predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

The recipient is responsible for all added duties, taxes, and customs fees. 

International Orders will usually ship within 1 business day of your initial order. Orders are shipped using DHL Express Service. Therefore, you should expect your package to arrive within 3-5 business days priority. Orders placed after Friday at 1 PM will be picked and packed the following Monday. 

ATHLETES

How do I become an Swolverine Athlete

Please visit the athlete sponsorship page for more information 

RETURN POLICY

Can I return my products? 

Unfortunately, products cannot be processed for return, due to safety concerns. However, if you're unsatisfied with your product or feel like it's just not right for you, send us a message at info@swolverine.com and together we will come to an optimal solution.

Products can not be returned due to reasons of buyers remorse. If products are unopened and returned, those products are subject to $7.00 restocking fee and return shipping is paid for by the sender. 

Can I exchange apparel products? 

If you ordered apparel, and it just doesn't fit right, please email us! However, we do not return or exchange products due to buyers remorse.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. You can return them for exchange by returning them to the address provided on the shipping label. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date to customer service info@swolverine.com Claims deemed an error on our part are covered at our expense

SUPPLEMENT QUESTIONS

What is the difference between Whey Isolate and Whey Concentrate?

Whey Isolate digests faster than Whey Concentrate due to the purification process so your body can recover quicker and more efficiently. The faster you can transport nutrients to your muscle tissue post-workout the better results you get from your workout.

Whey Concentrate also contains up to 50% lactose, as opposed to Whey isolate which contains less than 1% lactose. The lactose in Whey Concentrate can lead to increased difficulty with digestion, even if you don’t have a sensitivity to dairy. If you don’t absorb it, might as well have not taken it in the first place.

Whey Isolate has a higher protein content per serving than Whey Concentrate and is considered a higher-quality product. 

Why do you use Sucralose?

Compared to other whey options on the market, our WHEY ISOLATE ranks very high for macro levels as well as ingredients. We only include ingredients that are clinically researched and proven for safety and efficacy. Besides having bad publicity, there have been no clinical studies that have proven adverse effects from the use of sucralose. 

The chemical structure of sucralose predicts a low order of reactivity, no biotransformation potential, and no identified structural alerts for genotoxic or carcinogenic activity. Stability testing shows sucralose is remarkably resistant to both chemical and enzymatic degradation. 

Key studies recommended by international regulatory bodies and toxicology experts, confirm that sucralose is noncarcinogenic and safe to ingest. Sucralose does not demonstrate carcinogenic activity even when exposure levels are several orders of magnitude greater than the range of anticipated daily ingestion levels.

Therefore, despite heavy scrutiny and common misconceptions, sucralose is not bad for you. Every regulatory agency, that has ever reviewed the scientific research on sucralose, deems it as non-toxic and safe. Based upon a wide range of studies, sucralose does not cause cancer, or have any associated harmful effect upon the digestive system, long-term health, or affect blood glucose levels.

Why do some of the pills in my product have a color difference?

Dependent on the time of fill, whether it’s at the beginning or end of the manufacturing process, products can slightly differ in color.

Given that most of our supplement products are derived from natural ingredients is plants may display different pigmentation. Additionally, many companies use colored capsules so that consumers cannot see the differences in color of a product. This doesn't mean there's anything wrong with it, just a slight color difference.

How Do BCAAs Work?

Promotes Muscle Growth: During high-intensity training, your body utilizes amino acids for fuel. Composed of the essential Branched Chain Amino Acids, Leucine, Isoleucine, and Valine, BCAAs facilitates the process of protein synthesis, which helps muscle growth and prevents muscle mass breakdown*

Optimizes Recovery: L-Glutamine is a conditionally essential amino acid, which helps rebuild repair and recover muscle mass after strenuous exercise to reduce muscle breakdown and exercise-induced muscle soreness*

Maximizes Hydration: During high-intensity exercise, alkalizing minerals or electrolytes are utilized to help normalize muscle contraction and function. Without an adequate supply of electrolytes, the inflammatory response of muscles can lead to a lack of recovery and increased pain and soreness. BCAAs delivers fast hydration with sodium, potassium and Vitamin B6, keeping you fueled with electrolytes throughout your workout*

PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@swolverine.com or mailing us at:
SWOLVERINE
PO Box 7097 Tacoma, WA 98417

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@swolverine.com or by mail at


SWOLVERINE
[Re: Privacy Compliance Officer]
PO BOX 7097 Tacoma, WA 98417