CAN I RETURN MY PRODUCT
We always aim for make sure our customers love our products. Should you need to return your order, you will need to contact our Customer Support Team to do so through our chat or support email. Returns are processed on a case by case basis.
Items may be returned if products have been unopened and unused within 30 days of purchase.
If your request for a refund is accepted and initiated, orders are subject to a $5.00 restocking fee, a processing fee of 2.5%, and taxes (if charged) will be deducted from the refundable amount, and should you need us to provide you with a return shipping label, this cost will also be deducted from your total refundable amount.
COMMON INELIGIBLE RETURN REASONS
- We do not provide refunds for buyers remorse. Buyers remorse is “experiencing a sense of regret after having made a purchase” which has nothing to do with the product(s) or service(s) offered by the brand.
- We do not process refunds for opened/used products due to safety concerns.
- We do not offer refunds for items purchased on a BOGO sale for a refund, unless all items from your purchase are unused and unopened.
INTERNATIONAL RETURN ORDERS
If you do not collect your package from customs or pay any additional duties + taxes to retrieve the package, and it is returned to us, we will provide you with a refund and will deduct the shipping cost of return, as charged by the carrier from the total refundable amount, in addition to a restocking fee, taxes, and processing fees.
Refunds are not initiated until the item has been returned and inspected for damage.
If you have further questions, feel free to contact our customer support team at firstname.lastname@example.org to find out if your item(s) are eligible for return/exchange.
APPAREL RETURNS AND EXCHANGES
If you ordered apparel, and it just doesn't fit right, please email us! However, we do not return or exchange products due to buyers remorse.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received, unwashed in the original packaging. You can return them for exchange by returning them to the address provided on the shipping label.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date to customer service email@example.com Claims deemed an error on our part are covered at our expense.
The customer may be required to pay for the shipping to return/exchange the item. The new item will only be sent once the unused and unwashed garment is in our hands.